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[Markdown](/content/cybsdeveloper2021/amer/en/docs/cybs/en-us/isv-plugins/admin/all/na/isv-plugin-o/built-by-us/netsuite-overview/netsuite-reference-info/netsuite-support.md)

Support {#netsuite-support}
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If you require support with the SuiteApp, contact *GlobalPartnerSolutionsCS@visa.com* and provide these details:

* Steps to recreate the issue.
* SuiteApp version. Go to `Cybersource` Integration\&gt; SuiteApp Configuration. Click SuiteApp Configuration. Find the version on the page footer.
* Export and share the logs. Go to `Cybersource` Integration \&gt; SuiteApp Configuration \&gt; SuiteApp Configuration \&gt; Export Logs. The Execution Logs file is now downloaded in your local system. Include the date and time that the issue occurred while sharing the logs.
* `Business Center` merchant ID.
* `Oracle NetSuite` transaction ID, `Business Center` request ID.
* Payment event screenshots with raw request and raw response visible.
* Payment processing profile screenshots.
* Invoicing configuration screenshots (if applicable).
* Reporting set up screenshots (if applicable)
* Summary of the issue.
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