Order Management {#prestashop-order-management}
===============================================

This topic explains how to manage orders including captures, refunds, and voids in the PrestaShop extension.
Orders are marked differently depending on the `Unified Checkout` payment processing choice.

* For Authorize, orders are marked as *Awaiting Payment*.
* For Sale, orders are marked as *Payment accepted*.

Fraud Screening
---------------

When fraud screening is enabled, transactions are marked based on the `Unified Checkout` payment processing choice:

* Approved orders are marked as *Awaiting Payment* or *Payment accepted* (depending on your payment processing choice).
* Orders to review are marked as *Payment pending for review*.
* Rejected orders are marked as *Order cancelled by merchant*.

Orders marked as *Payment pending for review* must be reviewed in the `Business Center`. The `Cybersource` extension will receive webhook notifications advising of your decision. Rejected transactions are marked as *Order cancelled by merchant*.  
Accepted transactions are marked according to your payment processing choice.

Capture
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Open the order from the order list and choose one of these options:

* Partial Capture: Select the items to capture and then click `Partial Capture`. The order is marked as *Partial payment accepted*.
* Standard Capture: Captures the entire order and marks the order as *Payment accepted*.

Refund
------

Orders can be refunded only if they are marked as *Payment accepted* or *Partial payment* accepted.

* To refund the entire order, click Standard Refund.
* To refund part of the order, click Partial Refund, choose the item(s) to refund, and then click Partial Refund.

Void
----

* For an order that was not captured, click Cancel products, choose the item(s) to cancel, then click Cancel products. This action reverses the authorization.
* For an order that was captured, click Void capture.
* For an order that was refunded, click Void refund.

