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Accessing Device Logs on a Test or Debug PAX Terminal

Device logs are useful for troubleshooting terminal-related issues on a test or debug terminal.
IMPORTANT
You cannot access device logs directly on a live terminal. To get access to live device logs, contact customer support.
You can access these device logs on a PAX test terminal using a Windows computer:
  • BroadPOS logs:
     These logs are named
    broadpos_logyyyymmdd.log
     and are stored in
    /sdcard/Android/data/com.pax.us.pay.std.broadpos.p2pe/files
    .
  • POSLink logs:
     These logs are named
    POSLINKyyyymmdd.log
     and are stored in the root folder.

Access the BroadPOS Log on a Test or Debug PAX Terminal

Access the BroadPOS log on a Windows computer to troubleshoot and debug a test or debug PAX terminal.
Follow these steps to access the BroadPOS log.
  1. Connect the PAX terminal to a Windows computer using the USB cable provided with the terminal. The computer detects the terminal.
  2. Open
    File Explorer
    .
  3. Choose the PAX terminal device folder. The folder name typically includes the terminal model. For example:
    920 PRO
    .
  4. In the device folder, click
    Internal storage > Android > data > comp.pax.us.pay.std.broadpos.p2pe
    .
  5. Choose a BroadPOS log file. The BroadPOS log file names start with
    BroadPOS
    .
  6. Add the current date to the chosen file name using this format:
    BroadPOS_logYYYYMMDD
    .
  7. Save the updated file.
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