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Refund Workflow

This workflow describes the sequence of events that comprises a successful PayTo Pay by Bank refund.

Figure:

Issuing a Refund Workflow

Figure:

  1. The customer returns the purchase to the merchant.
  2. The merchant sends a refund API request to
    Cybersource
     with the request ID from the successful capture. For more information, see Refund a Payment.
  3. Cybersource
     responds to the merchant with the
    PENDING
     status and a refund request ID.
  4. The merchant sends periodic check status API requests to
    Cybersource
     until the status updates. For more information, see Check a Status.
  5. Cybersource
     responds to the merchant with the
    REFUNDED
     status when the refund is processed.
  6. The merchant displays a refund confirmation to the customer.
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