Merchant-Initiated Authorization Reversals

Like other payment authorization reversals, a merchant-initiated reversal releases the hold placed on a customer’s payment card funds. As a merchant, you might need to initiate a reversal if a mistake occurred in the authorization request, such as charging the wrong amount, if the item purchased is sold out, or if the customer decides not to go through with the purchase.


Unless your processor supports authorization reversal after void (ARAV), merchant-initiated authorization reversals are supported only for authorizations that have not been captured and settled.

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