Menu
- Introduction to Payments
- Standard Payments Processing
- Card Present Connect | Retail Processing
- Authorization with Contact EMV and Online PIN
- Authorization with Contact EMV and Offline PIN
- Card Present Connect | Mass Transit Processing
- Mass Transit Authorizations for a Tap-Initiated Debt Recovery with EMV Data
- Debit and Prepaid Card Processing
- Processing Debit and Prepaid Authorizations
- Airline Data Processing
- Japanese Payment Options Processing
- Processing Payments Using Credentials
- Customer-Initiated Transactions with Credentials on File
- Merchant-Initiated Delayed Transaction
- Merchant-Initiated Incremental Transaction
- Merchant-Initiated No-Show Transactions
- Merchant-Initiated Reauthorization Transactions
- Merchant-Initiated Resubmission Transaction
- Installment Payments
- Recurring Payments
- Token Management Service Processing
- Introduction to Payments
- Standard Payments Processing
- Card Present Connect | Retail Processing
- Authorization with Contact EMV and Online PIN
- Authorization with Contact EMV and Offline PIN
- Card Present Connect | Mass Transit Processing
- Mass Transit Authorizations for a Tap-Initiated Debt Recovery with EMV Data
- Debit and Prepaid Card Processing
- Processing Debit and Prepaid Authorizations
- Airline Data Processing
- Japanese Payment Options Processing
- Processing Payments Using Credentials
- Customer-Initiated Transactions with Credentials on File
- Merchant-Initiated Delayed Transaction
- Merchant-Initiated Incremental Transaction
- Merchant-Initiated No-Show Transactions
- Merchant-Initiated Reauthorization Transactions
- Merchant-Initiated Resubmission Transaction
- Installment Payments
- Recurring Payments
- Token Management Service Processing
On This Page
Credits
Credits are cash refunds from a merchant to the cardholder after a cardholder pays for a
product or service and that payment is captured by the merchant. When a credit request is
successful, the issuing bank transfers funds from the merchant bank (acquirers) account to the
customer's account. It typically takes two to four days for your acquiring bank to transfer
funds from your merchant's account.
WARNING
You should carefully control access to the credit service. Do not request this service directly
from your customer interface. Instead, incorporate this service as part of your customer
service process. This process reduces the potential for fraudulent transactions.
There are two basic types of credits:
- Refunds
- Stand-Alone Credits
Refunds
Refunds
Refunds, also known as follow-on credits
, use the capture request ID to link the refund to a specific transaction. This request ID is returned during the capture request (also known as a settlement) and is used in all subsequent refunds associated with the original capture. The request ID links the transaction to the customer’s billing and account information, so you are not required to include those fields in the credit request. However, when you combine a request for a refund with a request for another service, such as the tax calculation service, you must provide the customer’s billing and account information.Unless otherwise specified, refunds must be requested within 60 days of a settlement. You can request multiple refunds against a single capture. To perform multiple refunds, use the same request ID in each request.
Stand-Alone Credits
Stand-alone credits are not tied to an original transaction. Stand-alone credits do not have a time restriction, and they can be used to issue refunds more than 60 days after a transaction settlement.