Known Issues {#rn-known-issues}
===============================

Custom Roles on VAP \| 1641831
------------------------------

Description
:
When a reseller account uses the Visa Analytics Platform (VAP) to create a custom role for a merchant-level user, the role is not applied, and the user does not inherit the permissions for the custom role.

Audience
:
Users of VAP who use custom roles.

Technical Details
:
None.

Workaround
:
To add the custom role:

    1. Navigate to the newly created account's user profile.
    2. Select the User Role drop-down menu.
    3. Select CUSTOM.
    4. Create the custom role.
    {#rn-known-issues_ul_rtj_pdj_xdc}

**Reporting** \| 1542583
------------------------

Description
:
When digital payment transactions use the Cybersource decryption method and fail with the error *102 DINVALIDDATA Unable to Decrypt Payment Data*, the error is not displayed in reports. This might cause difficulties in identifying the root cause of those rejections during reconciliation.

Audience
:
Merchants and resellers using digital payment transactions that use the Cybersource decryption method.

Technical Details
:
None.

Workaround
:
None.

**Decision Manager** \| 1621465
-------------------------------

Description
:
Transactions processed through the Elavon Americas gateway that combine Decision Manager and payment authorization with CVV are being declined.

Audience
:
Merchants who process Decision Manager transactions and use Elavon Americas.

Technical Details
:
Error Message: *Reason Code 102*.
:
Reply Message: *The following request field(s) is either invalid or missing: card_suffix*.

Workaround
:
None.

**Apple Pay** \| 1619722
------------------------

Description
:
When an Apple Pay refund is submitted for an authorization that is more than 60 days old and the refund uses a two-digit expiration date, the refund is declined.

Audience
:
Merchants who process Apple Pay refunds.

Technical Details
:
Error Message: *The field is invalid: paymentInstrument.card.expirationYear*.

Workaround
:
Send four-digit expiration date.

**Payments** \| 1600780
-----------------------

Description
:
A defect is affecting authorization reversal responses in the Business Center. When a user in the Business Center initiates an authorization reversal for a transaction that was successfully authorized, the wrong authorization amount is returned in the response.

Audience
:
Users that process transactions in the Business Center.

Technical Details
:
The user receives this response code: *RC 102 There is a problem processing this request: Auth reversal amount does not match auth amount*.

Workaround
:
None. The authorization, if not captured, will expire in the issuer's system.