Known Issues {#rn-known-issues}
===============================

Reporting \| RITM18309968
-------------------------

Description
:
An intermittent issue can cause the Purchase and Refund report to display duplicate rows.

Audience
:
Merchants who use the Purchase and Refund report.

Technical Details
:
None.

Workaround
:
None.

Payments \| 1694196
-------------------

Description
:
Due to an intermittent issue, credit authorizations (online credit) might be processed as standard credits (offline credit). This issue can affect compliance in some mandated regions.

Audience
:
Merchants who use credit authorizations to refund customers.

Technical Details
:
None.

Workaround
:
None.

Payments \| RITM18769444
------------------------

Description
:
Due to an intermittent issue, when merchants on the GetNet gateway cancel a credit using the Cancel Transaction API, an internal error sometimes occurs.

Audience
:
Users of the Cancel Transaction API on the GetNet gateway.

Technical Details
:
None.

Workaround
:
None.

Fraud Management Essentials \| 1672469
--------------------------------------

Description
:
Search results for Fraud Managerment Essentials in the Business Center are currently prevented from being exported.

Audience
:
Users of Fraud Management Essentials.

Technical Details
:
None.

Workaround
:
Try using the Reporting feature or copy and paste from the user interface.

Custom Roles on VAP \| 1641831
------------------------------

Description
:
When a reseller account uses the Visa Analytics Platform (VAP) to create a custom role for a merchant-level user, the role is not applied, and the user does not inherit the permissions for the custom role.

Audience
:
Users of VAP who use custom roles.

Technical Details
:
None.

Workaround
:
To add the custom role:

    1. Navigate to the newly created account's user profile.
    2. From the User Role drop-down menu, select CUSTOM.
    3. Create the custom role.
    {#rn-known-issues_ul_rtj_pdj_xdc}

**Reporting** \| 1542583
------------------------

Description
:
When digital payment transactions use the Cybersource decryption method and fail with the error *102 DINVALIDDATA Unable to Decrypt Payment Data*, the error is not displayed in reports. This might cause difficulties in identifying the root cause of those rejections during reconciliation.

Audience
:
Merchants and resellers using digital payment transactions that use the Cybersource decryption method.

Technical Details
:
None.

Workaround
:
None.

**Decision Manager** \| 1621465
-------------------------------

Description
:
Transactions processed through the Elavon Americas gateway that combine Decision Manager and payment authorization with CVV are being declined.

Audience
:
Merchants who process Decision Manager transactions and use Elavon Americas.

Technical Details
:
Error Message: *Reason Code 102*.
:
Reply Message: *The following request field(s) is either invalid or missing: card_suffix*.

Workaround
:
None.

**Apple Pay** \| 1619722
------------------------

Description
:
When an Apple Pay refund is submitted for an authorization that is more than 60 days old and the refund uses a two-digit expiration date, the refund is declined.

Audience
:
Merchants who process Apple Pay refunds.

Technical Details
:
Error Message: *The field is invalid: paymentInstrument.card.expirationYear*.

Workaround
:
Send four-digit expiration date.