Known Issues {#rn-known-issues}
===============================

**Reporting** \| 1542583
------------------------

Description
:
When digital payment transactions use the Cybersource decryption method and fail with the error *102 DINVALIDDATA Unable to Decrypt Payment Data*, the error is not displayed in reports. This might cause difficulties in identifying the root cause of those rejections during reconciliation.

Audience
:
Merchants and resellers using digital payment transactions that use the Cybersource decryption method.

Technical Details
:
None.

Workaround
:
None.

**Decision Manager** \| 1621465
-------------------------------

Description
:
Transactions processed through the Elavon Americas gateway that combine Decision Manager and payment authorization with CVV are being declined.

Audience
:
Merchants who process Decision Manager transactions and use Elavon Americas.

Technical Details
:
Error Message: *Reason Code 102*.
:
Reply Message: *The following request field(s) is either invalid or missing: card_suffix*.

Workaround
:
None.

**Apple Pay** \| 1619722
------------------------

Description
:
When an Apple Pay refund is submitted for an authorization that is more than 60 days old and the refund uses a two-digit expiration date, the refund is declined.

Audience
:
Merchants who process Apple Pay refunds.

Technical Details
:
Error Message: *The field is invalid: paymentInstrument.card.expirationYear*.

Workaround
:
Send four-digit expiration date.

**Payments** \| 1600780
-----------------------

Description
:
A defect is affecting authorization reversal responses in the Business Center. When a user in the Business Center initiates an authorization reversal for a transaction that was successfully authorized, the wrong authorization amount is returned in the response.

Audience
:
Users that process transactions in the Business Center.

Technical Details
:
The user receives this response code: *RC 102 There is a problem processing this request: Auth reversal amount does not match auth amount*.

Workaround
:
None. The authorization, if not captured, will expire in the issuer's system.

**Decision Manager**
--------------------

Description
:
Users who do not have administrator permissions in the Business Center may be unable to see some negative list hyperlinks under Decision Manager \> Case Management \> Model Results, and in Transaction Management \> Transaction \> Transaction Details.

Audience
:
Merchants using Decision Manager to review orders.

Technical Details
:
None.

Workaround
:
None.

**Merchant Boarding** \| 1614572
--------------------------------

Description
:
Some users of the VAP Portfolio might be able to set up new gateways for existing merchant accounts, which can cause transaction failure.

Audience
:
Merchants who use the Business Center's Merchant Management feature to configure Merchant accounts using the Card Processing template.

Technical Details
:
If a user who does not have **Template Edit** permission edits the card processing configuration of an existing Merchant ID by adding a new gateway, our internal gateway selector might not send transactions to the expected gateway.

Workaround
:
Ensure that Template Edit permission is given to all users who configure merchant accounts in the Business Center.

API Response Codes \| 1561217
-----------------------------

Description
:
A defect is causing transactions for pre-paid non-reloadable cards that are approved by Worldpay to be declined by our system due to invalid response code mapping.

Audience
:
Merchants who process transactions for pre-paid non-reloadable cards using Worldpay.

Technical Details
:
None.

Workaround
:
None.