Known Issues {#rn-known-issues}
===============================

Reporting \| RITM18309968
-------------------------

Description
:
An intermittent issue can cause the Purchase and Refund report to display duplicate rows.

Audience
:
Merchants who use the Purchase and Refund report.

Technical Details
:
None.

Workaround
:
None.

Payments \| 1694196
-------------------

Description
:
Due to an intermittent issue, credit authorizations (online credit) might be processed as standard credits (offline credit). This issue can affect compliance in some mandated regions.

Audience
:
Merchants who use credit authorizations to refund customers.

Technical Details
:
None.

Workaround
:
None.

Payments \| RITM18769444
------------------------

Description
:
Due to an intermittent issue, when merchants on the GetNet gateway cancel a credit using the Cancel Transaction API, an internal error sometimes occurs.

Audience
:
Users of the Cancel Transaction API on the GetNet gateway.

Technical Details
:
None.

Workaround
:
None.

Fraud Management Essentials \| 1672469
--------------------------------------

Description
:
Search results for Fraud Managerment Essentials in the Business Center are currently prevented from being exported.

Audience
:
Users of Fraud Management Essentials.

Technical Details
:
None.

Workaround
:
Try using the Reporting feature or copy and paste from the user interface.

Custom Roles on VAP \| 1641831
------------------------------

Description
:
When a reseller account uses the Visa Analytics Platform (VAP) to create a custom role for a merchant-level user, the role is not applied, and the user does not inherit the permissions for the custom role.

Audience
:
Users of VAP who use custom roles.

Technical Details
:
None.

Workaround
:
To add the custom role:

    1. Navigate to the newly created account's user profile.
    2. From the User Role drop-down menu, select CUSTOM.
    3. Create the custom role.

{#rn-known-issues_ul_rtj_pdj_xdc}