Refunds

This section provides the information you need in order to process a
refund
, which is linked to a capture or sale.
You must request a
refund
 within 180 days of the authorization.
When your account is enabled for credit authorizations, also known as purchase return authorizations,
Cybersource
 authenticates the card and customer during a
refund or
credit request. Every credit request is automatically authorized.
Credit authorization results are returned in these response fields:
  • processorInformation.approvalCode
  • processorInformation.networkTransactionId
  • processorInformation.responseCode
When you request a void for the credit and the credit is voided. If your account is enabled for credit authorizations, the credit authorization is also reversed.

Supported Card Types

All supported card types can process
refunds
. For a list of all supported card types, see Payment Processors.

Endpoint

Production:
POST
https://api.cybersource.com
/pts/v2/payments/
{id}
/refunds
Test:
POST
https://apitest.cybersource.com
/pts/v2/payments/
{id}
/refunds
The
{id}
 is the transaction ID returned in the capture or sale response.

Required Fields for Processing a
Refund

REST Interactive Example: Processing a Refund 

  
Refund a Payment

REST Example: Processing a Refund

Request 
        
{
    "orderInformation": {
        "amountDetails": {
            "totalAmount": "100.00",
            "currency": "EUR"
        }
    }
}
Response to a Successful Request 
        
{
    "_links": {
        "void": {
            "method": "POST",
            "href": "/pts/v2/credits/6699964581696622603955/voids"
        },
        "self": {
            "method": "GET",
            "href": "/pts/v2/credits/6699964581696622603955"
        }
    },
    "clientReferenceInformation": {
        "code": "1669996458298"
    },
    "creditAmountDetails": {
        "currency": "eur",
        "creditAmount": "100.00"
    },
    "id": "6699964581696622603955",
    "orderInformation": {
        "amountDetails": {
            "currency": "EUR"
        }
    },
    "paymentAccountInformation": {
        "card": {
            "type": "001"
        }
    },
    "paymentInformation": {
        "tokenizedCard": {
            "type": "001"
        },
        "card": {
            "type": "001"
        }
    },
    "processorInformation": {
        "approvalCode": "888888",
        "networkTransactionId": "016153570198200",
        "responseCode": "100"
    },
    "reconciliationId": "61873329OAILG3Q6",
    "status": "PENDING",
    "submitTimeUtc": "2022-12-02T15:54:18Z"
}