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Credit Workflow
This workflow applies to follow-on credits, also known as refunds, and stand-alone credits. It begins when you send a request for a credit.
Credits do not happen in real time. All of the credit requests for a day are typically
placed in a file and sent to the processor as a single
batch
transaction. In most
cases, the batch transaction is settled overnight.- The merchant sends the credit request toCybersource.
- For online credits,Cybersourcevalidates the order information then sends the request to the payment processor.For offline credits,Cybersourcestores the request in a batch file and sends the batch file to the payment processor after midnight.
- The processor validates the request and forwards it to the acquiring bank.
- The acquiring bank transfers funds to the issuing bank.
Not all processors support stand-alone credits.