On This Page
Upcoming Change to Cybersource Customer Support Email Notifications
Products Included:
Customer Support Email NotificationsRegion/Country:
GlobalRelease Date:
TBDSome notifications previously sent from [email protected] will
be sent from [email protected] with new branding and visual style. Work
with your network administrators to add this domain to your allow list so that you continue to
get certain notifications.
The [email protected] address will communicate
security alerts, major changes and service updates, and other important notifications.
Automated notifications regarding certificate expirations will continue to come from
[email protected], so do not remove this
domain from your allow list.
Important notices regarding service interruptions or outage notifications are handled by our
Support Status Page at https://status.cybersource.com/. This Status page and the emails
generated from the page are Cybersource’s primary way of informing you of significant events.
We strongly recommend that all interested parties visit the Support Status page and sign up to
get those notifications from this platform.
To request notifications from the Support Status page:
- Navigate to https://status.cybersource.com.
- ClickManage Subscriptions.
- Enter your email address and clickSubscribe via Email.A confirmation email is sent to the email address you entered.
- Respond to the email message, confirming that the address is valid.
- Return to the status page and clickManage My Subscriptionsto subscribe or unsubscribe to the topics that interest you.