Known Issues

Portfolio account users who board or configure transacting merchant accounts for merchants who process transactions through TSYS.

None.

Contact the support team to configure the

vital_merchant_currency_code

.

When portfolio merchants uses the legacy merchant boarding system tries to update the merchant information of a transacting merchant using the Merchant File Upload, some fields are updated and others are not.

phone
addressLine1
city
state
postal code

There are no plans to fix the legacy platform. Affected merchants are advised to migrate to the Visa Acceptance Platform, where this error does not occur and the platform is regularly updated.

Merchants who use the legacy boarding platform.

None.

Contact the support team.

Merchants who attempt a credit authorization thorugh the SIX platform receieve the error

invalid or missing: cavv

.

Merchants who process credit authorizations through the SIX platform.

None.

None.

When merchants process invoicing payments through Smartpay and their customer's invoice payment is declined with error

RC 401

, the invoice's status is set to Pending and cannot be canceled.

Merchants who process invoicing payments through Smartpay.

None.

None.

Merchants are unable to retrieve a Payment Instrument token in the Business Center.

Merchants who use the Token Management System.

The failed retrieval generates the message

Error: An error occurred retrieving the Payment Instrument

.

Use the Token Retrieval API.

In the REST SDK's transaction search, the field

embedded.transactionSummaries.processorInformation.eventStatus

is missing from the response payload. Merchants require this field to validate the status of their capture and refund transactions.

Merchants performing transaction search using one of the REST SDKs.

None.

None.

When you search for a token in the Business Center using a custom date range, the first page of results loads normally. However, clicking any other page will cause a yellow warning banner to appear and the search results are reset to 0.

Users of Token Search in the Business Center.

None.

Search using a preset date range.

The webhooks service is sending duplicate notifications for the

invoicing.customer.invoice.paid

event.

Merchants using webhooks for invoicing.

None.

None.