Known Issues

Paypal
| EPS-32184

Description
When clients pass in the
note_to_payer
and/or
note_to_payee
fields for SOAP XML integrations, the values are not transmitted to the processor.
Audience
Cybersource PayPal merchants using the Billing Agreement.
Technical Details
No errors are received by the merchant.
Workaround
None.

RTSS
| EPS-32633

Description
Some customers might receive duplicate messages at their endpoint URL.
Audience
Users of RTSS.
Technical Details
None.
Workaround
None.

Business Center
| EPS-32636

Description
Some users of the Business Center with non-administrative roles cannot access the My Profile section. When they attempt to navigate to the My Profile section using the link at the top-right corner of the screen, the page is blank.
Audience
Global.
Technical Details
None.
Workaround
None.

Transaction Search
| EPS-32719

Description
Merchant reference numbers that contain the slash character (/) cannot be searched for using the default search filters.
Audience
Global.
Technical Details
None.
Workaround
Filter your search by using the
+add filter
option at the top of the page.

Decision Manager
| EPS-32768

Description
An intermittent issue sometimes causes an error when a user runs a Case Management search.
Audience
Users of Decision Manager.
Technical Details
None.
Workaround
Try the search again. Retries are usually successful.

Virtual Terminal
| EPS-32807

Description
Due to an intermittent issue, when a one-time payment is made in the Virtual Terminal, the receipt sent to the customer sometimes shows $0 instead of the transaction amount.
Audience
Merchants who use Virtual Terminal to make one-time payments.
Technical Details
None.
Workaround
Merchants can manually resend the email receipt using the Transaction Summary page, which shows the correct amount.

Merchant Boarding
| EPS-31817

Description
When merchants set TSYS as the processor for transacting merchant accounts, they are unable to configure the required field
vital_merchant_currency_code
in the Business Center.
Audience
Portfolio account users who board or configure transacting merchant accounts for merchants who process transactions through TSYS.
Technical Details
None.
Workaround
Contact the support team to configure the
vital_merchant_currency_code
field.

Legacy Mechant Boarding
| EPS-32091

Description
An issue is affecting portfolio merchants who use the legacy merchant boarding system. When the Merchant File Upload feature is used to update merchant information, some fields are updated and others are not.
Updated fields:
  • merchant name
  • country
  • url
Unchanged fields:
  • phone
  • addressLine1
  • city
  • state
  • postal code
There are no plans to fix the legacy platform. Affected merchants are advised to migrate to the Visa Acceptance Platform, where this error does not occur and the platform is regularly updated.
Audience
Merchants who use the legacy boarding platform.
Technical Details
None.
Workaround
Contact the support team.

Payments
| EPS-32224

Description
Merchants who attempt a credit authorization through the SIX platform receieve the error
invalid or missing: cavv
.
Audience
Merchants who process credit authorizations through the SIX platform.
Technical Details
None.
Workaround
None.

Invoicing
| EPS-32398

Description
When merchants process invoicing payments through Smartpay and their customer's invoice payment is declined with error
RC 401
, the invoice's status is set to Pending and cannot be canceled.
Audience
Merchants who process invoicing payments through SmartPay.
Technical Details
None.
Workaround
None.

Token Management System
| EPS-32701

Description
Merchants are unable to retrieve a Payment Instrument token in the Business Center.
Audience
Merchants who use the Token Management System.
Technical Details
The failed retrieval generates the message
Error: An error occurred retrieving the Payment Instrument
.
Workaround
Use the Token Retrieval API.

REST SDKs
| EPS-32170

Description
In the REST SDK's transaction search, the field
embedded.transactionSummaries.processorInformation.eventStatus
is missing from the response payload. Merchants require this field to validate the status of their capture and refund transactions.
Audience
Merchants performing transaction search using one of the REST SDKs.
Technical Details
None.
Workaround
None.

Token Management Service
| EPS-32297

Description
When you search for a token in the Business Center using a custom date range, the first page of results loads normally. However, clicking any other page causes a yellow warning banner to appear, and the search results are reset to 0.
Audience
Users of Token Search in the Business Center.
Technical Details
None.
Workaround
Search using a preset date range.

Webooks
| EPS-32439

Description
The webhooks service is sending duplicate notifications for the
invoicing.customer.invoice.paid
event.
Audience
Merchants using webhooks for invoicing.
Technical Details
None.
Workaround
None.