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Known Issues

Risk Score Distribution Not Retrievable | EPS-31926

Description
Risk Score Distribution is not retrievable for certain time periods, such as a previous week or month.
Audience
Users of
Decision Manager
 who utilize the Risk Score Distribution report type.
Technical Details
None.
Workaround
Retrieve the daily report type.

Unavailable Report Types | EPS-31942

Description
Certain report types that are enabled for users are not displaying in the
Business Center
. The missing report types are reconciliation reports, such as Fee Detail, Funding Detail, and Processor Settlement.
Audience
Users of reports in the
Business Center
.
Technical Details
None.
Workaround
None.

Meta Key Fails for Java SDK Users | EPS-32595

Description
P12 authentication fails for organizations using the Java SDK and a meta key to process transactions for multiple merchants.
Audience
Users of the Java SDK.
Technical Details
None.
Workaround
None.

Incorrect BIN Lookup Results for JCB Transactions | EPS-32625

Description
When using BIN Lookup in Case Management to search for transactions that used a JCB card, the results display only three digits instead of the expected six.
Audience
Users of BIN Lookup in Case Management.
Technical Details
None.
Workaround
None.

Multiple Emails for an Invoice Payment | EPS-32641

Description
Merchant customers are receiving both successful and failed emails after completing an invoice payment.
Audience
Users of Invoicing.
Technical Details
None.
Workaround
None.

NOC Reports Not Downloadable | EPS-32810

Description
The NOC report type is not downloadable in the
Business Center
.
Audience
Users of the
Business Center
.
Technical Details
None.
Workaround
None.

Invoice Notification Incorrectly Displays Incomplete Transaction | EPS-32960

Description
Invoice notifications for successful payments are displaying incomplete transaction statuses.
Audience
Kcbinsuranceag Merchant.
Technical Details
Two notifications are sent in an invoice response. The notification included in the
RFLAG DAuthenticate
 and
evenType
 fields are incorrect.
Workaround
None.

Decision Manager
 Timeouts | EPS-33015

Description
Certain
Decision Manager
 requests that take longer than usual are resulting in
ESYSTEM
 timeout statuses.
Audience
LAC DM merchant.
Technical Details
None.
Workaround
Start a new transaction.

Decision Manager
 Modify Error in CAS | EPS-33017

Description
Decision Manager
 users utilizing Order Status Notification (OSN) cannot configure OSN settings in the
Business Center
.
Audience
Users
Decision Manager
 who utilize OSN.
Technical Details
None.
Workaround
None.

Missing Field in Chase Paymentech Solutions Authorization Responses | EPS-33144

Description
The network transaction ID is missing from authorization responses. This can cause subsequent authorizations to be declined.
Audience
Users of the Chase Paymentech Solutions processor.
Technical Details
The
auth_payment_network_transaction_id
 field is not included in the authorization response, which contains the network transaction ID.
Workaround
Send a new authorization request and include the
subsequent_auth_first
 field set to
Y
. You must also use payer authentication when processing the authorization.