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Known Issues

Payment Credits
 | EPS-33493

Description
The Business Center currently permits users with stand-alone credit permissions to initiate follow-on credit transactions that exceed the 180-day period configured in the account settings. The platform processes these credits as stand-alone credits rather than follow-on credits.
Audience
Global.
Technical Details
None.
Workaround
None.

Business Center Reports
 | EPS-33999

Description
Some users might be unable to properly view the Available Reports page in the Business Center. They might see a red banner error:
"Merchant and Group List Service is currently unavailable. Please try again later."
Audience
Users of Reporting in the Business Center.
Technical Details
None.
Workaround
Create a new user and try again.

Invoicing
 | EPS-34231

Description
When an invoicing payment receives a soft decline with Reason Code 230 and is settled manually in the Business Center, the associated invoice remains in
PENDING
 status instead of changing to
PAID
.
Audience
Users of Invoicing.
Technical Details
None.
Workaround
None.

Similar Search
 | EPS-34280

Description
Transaction application labels in the Similar Search results do not match the transaction application labels in the Transaction Search of the Business Center.
Audience
Users of Similar Search.
Technical Details
None.
Workaround
Transaction request IDs found in the Similar Search results can be used to perform a standard transaction tearch in the Business Center to obtain correct application labels.

Decision Manager
 | EPS-34333

Description
An intermittent issue sometimes causes an error message in the Third Party Services section when viewing a transaction in Case Management, due to latency. The correct data should appear after a short amount of time.
Audience
Users of Decision Manager.
Technical Details
None.
Workaround
Reload the page after a few minutes, possibly up to 20 minutes.

Vault Management
 | EPS-34370

Description
In the Vault Management section of the Token Management System, when a merchant attempts to enable American Express network tokens, the format is changed to Instrument Identifier.
Audience
Merchants who use Vault Management.
Technical Details
None.
Workaround
None.

Merchant Boarding
 | EPS-34438

Description
Merchants and partners cannot assign new MIDs to existing accounts in the legacy boarding platform.
Audience
Merchants using the legacy boarding platform.
Technical Details
None.
Workaround
  1. Log into the reseller portfolio account.
  2. Click
    Switch Merchant
     and select the account under which you would like to board the MID.
  3. After the switch, use the left-navigation menu to navigate to
    Portfolio Management > Manage Merchants
    .
  4. Click
    Add Merchant
     and enter the required information.
  5. When the MID is successfully onboarded, click
    Switch Merchant
     and choose the portfolio account. The MID is successfully onboarded.