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Product overview

Version #23.4.0

Release notes

Full Bundle details available within NetSuite

NetSuite and Cybersource have partnered for over a decade to bring leading class capabilities to businesses around the world. Now with Cybersource’s new SuiteApp for NetSuite SuitePayments, there are even more options to securely grow, scale, and streamline your business for whatever vertical or territory you operate in. Cybersource simplifies payment management for NetSuite merchants by providing a complete portfolio of services that power your daily payment operations: domestic and international acceptance, fraud management, recurring billing, reconciliation, and acquiring merchant account services. The integration between NetSuite and Cybersource’s platforms ensures the two systems are synchronized and that your information is available wherever you need it.

New SuiteApp Functionality

  • Card Payments
  • Secure Tokenization
  • Apple Pay
  • Google Pay
  • Paypal
  • eCheck
  • Level 2/3 data on select processors
  • Fraud Management Tools
  • 3D Secure (SCA Compliant)
  • Reporting & Reconciliation
  • Pay by Link Invoicing 

Product editions

Getting started

Our Suite Bundle for NetSuite supports multiple different payment options for merchants to utilise: ERP, eCommerce, Invoice (Pay-By-Link) as well as external payment import for Back Office processing.  The below quick start Guide will assist in setting up the bundle for ERP processing, however for further documentation please see Step 6

Pre-Requisites

Before starting configuration of your NetSuite Bundle instance you are required to generate your Cybersource SOAP keys within your Business Center for both (Live) and (Test)

a.       Sign into your Cybersource Business Center account (Live) or (Test)

b.       Access Payment Configuration -> Key Management

c.       Select the 'Generate Key' button in the top right hand corner

d.       Select your key type as 'REST - Shared Secret Key' and Generate Key

e.       Copy and Paste your KeyID and Shared Secret Key values and save them securely

Bundle Installation

a.      Navigate to Customization -> SuiteBundler -> Click on Search and Install Bundles

b.      Type “316818” or "Cybersource for NetSuite" in the Keyword search field and click on the “Search” button.

c.      Click on the “Cybersource for NetSuite” hyperlink.

d.      Click on the “Install” button.

Enable bundle

a.      Navigate to Customization -> Plugin -> Manage Plugin. Enable the “Cybersource for NetSuite” plugin and save.

Payment Methods

A payment method represents an account that transactions write into these should represent the different types of Payments you wish to accept.

To simplify installation and configuration of the Suite App we have built in automatic features where possible, however this is able to be overridden per instance should you wish.  We recommend using the automatic method to start and if required use NetSuite's standard process for creating payment methods to amend any settings as needed.

Create Payment Methods (Automatic)

a.      Navigate to Cybersource Integration -> SuiteApp Configuration -> SuiteApp Configuration.
b.      Navigate to Configuration -> SuiteApp -> Step 1: Payment Method -> Create Supported Payment Methods (Automatic).

We recommend that merchants have the following payment methods:

a.       Individual Payment method for each Card Brand they wish to accepth Visa, MasterCard etc. set as type "Payment Card"
b.       If using tokenisation a single Payment method of "Token"  set as type "Payment Card Token"
c.       If using SecureAcceptance on your webstore, as single Payment Method of type "External Checkout"

For Credit Cards, ACH and Tokens, Payment Method mapping will automatically be processed.

For Order Management and Secure Acceptance Payment Methods (e.g. Google Pay, Apple Pay, Secure Acceptance Credit Card) if the Payment Method Name matches the supported plugin Payment Methods, mapping will be automatically processed. Otherwise, select equivalent Payment Method Mapping (Step 3)

You can view the created Payment Methods by clicking on the “Payment Method Record” column link.

For any payment methods that you wish to be available online please ensure "Display in website" is ticked

 

Payment Method Mapping is fundamental to how NetSuite manages payments for additional information please review NetSuite documentation

Payment Method Mapping

Now that we've created the Payment Methods they need to be mapped to a Payment Record in NetSuite

a.      Navigate to Cybersource Integration -> SuiteApp Configuration -> SuiteApp Configuration.

b.      Navigate to Configuration -> SuiteApp > Step 2: Payment Method Mapping -> Map Payment Methods.

This should now automatically map the payment methods, to review select Step 2: Payment Method Mapping -> View Payment Method Mappings    

Payment Processing Profile

Now that we've created all the Payment Methods and mapped them, it's time to Create your Payment Processing Profile (PPP).  This is where you configure your Cybersource Integration, you're able to create as many PPP's as you need allowing you to connect to multipe Cybersource Merchant ID's or to have different configurations available per location

1.      Create Payment Processing Profile

a.      Navigate to Cybersource Integration à SuiteApp Configuration à SuiteApp Configuration.
b.      Navigate to Configuration à SuiteApp à Step 3: Payment Processing Profile à Create Payment Processing Profile. On the profile, configure the following –

                    i.      Name – Enter Name of payment processing profile (For e.g., “Payment Integration”)

                    ii.      Subsidiary – Select the Subsidiary to which the profile should be mapped

                    iii.      Select the Charge Currency, Settlement Currency, Bank Account

                    iv.      Support Line Level Data – Check the “Support Line Level Data” box to support line data for the integration

                    v.      Test Mode – Check the “Test Mode” box to integrate with the Payment Gateway Test account for processing the payment transactions. Unchecking the “Test Mode” box will run the integration with the Payment Gateway Production account.

                    vi.        Merchant ID – Enter the Cybersource Merchant ID

                    vii.       REST Keys Configuration – Enter REST Key ID and Shared Secret from Step 1

                    viii.      Supported Payment Methods – Select the supported Payment Methods (e.g.: Visa, MasterCard, American Express, Google Pay, Apple Pay, etc.)

                    ix.        Gateway Request Types – Enable the required Gateway Request Types (AUTHORIZATIONS, CAPTURES, SALES, REFUNDS, CREDITS)

c.       Save the Payment Processing Profile

Additional Information

Our Suite Bundle for NetSuite supports multiple transaction processing options as well as products.  To help in configuring these we provide full documentation with the Bundle installation.  To access the documentation:

a.       Navigate to Cybersource Integration -> Suiteapp Configuration -> Documentation -> User Guide