BigCommerce

Product Overview

BigCommerce is a leading open software-as-a-service (SaaS) ecommerce platform that empowers merchants of all sizes to build, innovate and grow their businesses online. BigCommerce provides merchants with sophisticated enterprise-grade functionality, customization and performance with simplicity and ease-of-use. Tens of thousands of B2C and B2B companies across 150 countries and numerous industries use BigCommerce to create beautiful, engaging online stores.  

Store must use Optimized One Page Checkout.

Integration Features:
- REST API
- 3DSecure
- Device ID
Channels:
- eComm (CNP)
Payment Methods:
- Visa
- MasterCard
- Maestro
- American Express
- Discover
- Diners
- Apple Pay
- Google Pay*
Payment Functions:
- Authorisation
- Capture
- Sale
- Void
- Full Refund
- Partial Refund
- Full Reversal
- Follow on Credit
- Token Management Services (CIT only)
Fraud Management:
- Decision Manager

*Google Pay transactions via a non-Android device may not invoke the Payer Authentication journey for your customer. If you choose to proceed with an individual non-secure transaction, please be aware that you may lose any liability shift protection that would usually be provided by Payer Authentication.

Getting Started

BigCommerce Prerequisites

You must have user access to your Transacting-level MID for your Live and Test accounts in order to approve the OAuth application. Your Accunt-level MID will not be able to be used during the OAuth login process.

You must have a BigCommerce merchant account

Your store must used the optimized one Page Checkout

Before enabling any configuration on the BigCommerce Settings page you will be required to have those services enabled on your gateway account

For 3D-Secure transactions you must ensure that Payer Authentication is fully configured within your gateway account

Prerequisites - Cybersource

Before configurating this integration, you are required to have admin user access to your Transacting-level MID for your (Live) or (Test) accounts in order to approve the OAuth application.
Your Account-level MID will not be able to be used during the OAuth login process.

Enable the extension

To set up Cybersource, go to Store Setup › Payments and select Cyber source from the list of Online Payment Methods.

Please Note: There is also a listing for Barclaycard Smartpay Fuse within this list, but this is in reference to a different integration. Please ensure you follow the steps outlined directing you to select Cyber source.

You will be taken to the Cyber source Settings tab.

Connect to your payment gateway

Once in the Cyber source Settings Page you are required to connect to your Smartpay Fuse payment gateway.

a. Choose which environment you want to connect your BigCommerce account and select 'Connect to...'

b. You will be redirected to the Enterprise Business Centre where you will be required to log in and approve BigCommerce to connect to your account

c. After approving the scopes you will be redirected back to the Configuration Page within BigCommerce.

Configure the Extension

After being returned to the Cyber source Settings page, configure your preferences based on the services you wish to utilise.

Display Name — Control how the payment gateway appears at checkout. We recommend something like Credit/Debit.

Transaction Type — Select Authorize & Capture or Authorize Only. Authorize Only allows you to capture the funds manually. See Manually Capturing Transactions (Authorize Only) to learn more.

Test Mode — Determines whether your store is in Test Mode. Set to No (Recommended) when you are ready to take payments.

Require CVV (credit card security codes) — This option will require users to enter the CVV/CVV2/CVN code for their credit card during checkout. Enabling this option adds extra security on credit card transactions.

Enable 3D Secure — This option enables an additional security layer which helps to prevent unauthorized transactions. See 3D Secure for more information on this feature.

Show the Card Element — This option allows you to display or hide the credit card field on the checkout. See Show Card Element for more information on this feature.

Click Save when complete.

Enable and Configure Apple Pay

To enable Apple Pay, first return to the Settings > Payments page.

This time, scroll down and select Digital Wallets.

Select Set Up on the Apple Pay row.

Selecting this will run you through the enablement steps, and will automatically utilise your enabled Cybersource account as it's mechanism for processing. Save when complete.

For more information on configuring Apple Pay, please refer to the BigCommerce support article for Connecting with Apple Pay.

For general documentation on linking your Cybersource account to the BigCommerce integration for Cyber Source, please refer to the BigCommerce Support article for Connecting with Cyber Source.

Further Information

Need more guidance as you implement a Cybersource‑powered solution?
The Cybersource Developer Center offers resources to help merchants and system integrators build reliable, compliant, and well‑tested integrations.

• Explore Cybersource API documentation for payment processing, tokenization, refunds, and reporting to understand how each capability works within your ISV’s integration.
• Review SDK and code sample libraries to accelerate development and align with recommended implementation patterns.
• Access sandbox environment details to validate transaction flows, verify configuration, and complete end‑to‑end testing.
• Consult integration guides for information on authentication, security controls, risk services, and digital channel support.
• Use the Cybersource Support Center for troubleshooting articles, FAQs, and release updates relevant to your integration path.

These resources are designed to help you deploy and manage your ISV solution efficiently, ensuring a smooth payment experience for your customers.