API Overview

Recent Revisions to This Document

VISA Platform Connect: Specifications and Conditions for Resellers/Partners

About the Integrated Solutions

Built by Us
- Adobe Commerce
  - Release Notes
  - Updating the Adobe Commerce
  - Configuring the Adobe Commerce
  - Configuring Security Credentials
  - Configuring Additional Backend Settings
    - Configuring Backend Settings
    - Configuring General Settings
      - Configuring WebService
      - Configuring Device Fingerprinting
      - Configuring the Delivery Address Verification Service
    - Configuring Credit Card Payments
      - Configuring Strong Customer Authentication
      - Configuring Credit Card Settings
      - Configuring Payer Authentication
      - Configuring Save Card for Later Service
      - Configuring reCAPTCHA
    - Configuring the eCheck Payment Module
      - Testing eCheck Payment Settings
    - Configuring Fraud Management
    - Configuring Apple Pay
      - Configuring the Apple Pay Extension
      - Configuring Apple Pay
    - Configuring Google Pay
    - Configuring Alternate Payments
      - Configuring Klarna
      - Configuring PayPal
      - Configuring Bank Transfers
      - Configuring WeChat Pay
    - Configuring Taxes
      - Configuring Product Tax Classes
      - Configuring Cybersource Tax Services Settings
    - Configuring Transactional Emails
    - Configuring Cron Settings
    - Configuring Tokens
    - Multi-Shipping Feature
    - Node Implementation
  - Support
- OpenCart
  - Release Information
  - Installation
  - Configuration Overview
  - Enable Basic Configuration
  - Enable Unified Checkout
  - Enable Tokenization
  - Enable Fraud Management
  - Enable 3-D Secure (Payer Auth)
  - Enable eCheck
  - Enable Reporting
  - Enforcing Strong Customer Authentication
  - Scheduling Report Generation
    - Setting Up Cron Scheduler for Linux
    - Setting Up Cron Scheduler for Mac
    - Setting Up Task Scheduler for Windows
  - Using the Plugin
    - Order Management
      - Order Status
      - Order Management Workflows
        After-Authorization Workflow
        After-Capture Workflow
        After-Refund Workflow
    - Customer Tasks
      - Saving Credit/Debit Card Information
      - Selecting a Default Credit/Debit Card
      - Cancelling an Order
    - Merchant Tasks
      - Processing a Cancelled Order
      - Processing a Merchandise Return
    - Fraud Management
    - Reporting
  - Testing
  - Upgrading
  - Troubleshooting Assistance
- Oracle NetSuite
  - Processor Support
  - Release Notes
  - SuiteApp Installation and Update
    - Installing SuiteApp
    - Installing the SuiteApp Update
    - Installing SuiteApp from Legacy Profile
  - Configuring SuiteApp
  - Configuring Payment Methods
    - Configuring Automatic Payment Methods
    - Configuring Credit and Debit Payment Methods
    - Configuring Order Management Payment Methods
    - Configuring Payment Card Token Payment Method
    - Configuring the ACH Payment Method
    - Configuring the ACH Token Payment Method
    - Uploading a Payment Method Logo
  - Mapping Payment Methods
  - Mapping Check for Card Types
  - Configuring Payment Processing Profiles
  - Configuring Reports
    - Configuring Reports
    - Configuring the Schedule for the Transaction Request Report
    - Configuring the Schedule for Payment Batch Detail Report
    - Configuring the Schedule for Conversion Detail Report
    - Creating a Reporting Script
  - Configuring Invoicing
    - Enabling the Custom Transaction Feature for Invoicing
    - Setting Up an Invoicing for the Pay by Link Feature
    - Creating a New Invoice
    - Updating an Existing Invoice
    - Sending an Invoice
    - Voiding an Invoice
    - Searching for an Invoice
    - Invoicing using the Webstore
  - Enabling Payment Instrument Support
  - Enabling a Payment Facilitator
  - Enabling Network Tokenization
  - Oracle NetSuite Merchant-Initiated Transactions
    - Initial Authorization of External Merchant Initiated Transactions
  - Reference Information
    - Testing Endpoints
    - Reason Codes for Oracle NetSuite
    - Export Execution Logs
    - Support
- PrestaShop
  - Release Information
  - Installation
  - Configuration
    - Configuring Plugin Settings
      - Configuration Settings
      - Message-Level Encryption
    - Enabling Installment Payments
    - Enabling Grace Period Payments
    - Enforcing Strong Customer Authentication
    - Enabling Apple Pay
      - Setting Up Apple Pay
    - Enabling Google Pay
      - Generating a Google reCAPTCHA Site Key and Secret Key
    - Scheduling Report Generation
      - Setting Up Cron Scheduler for Linux
      - Setting Up Cron Scheduler for Mac
      - Setting Up Task Scheduler for Windows
  - Using the Plugin
    - Order Management
      - Order Status
      - Order Management Workflows
        After-Authorization Workflow
        After-Capture Workflow
        After-Refund Workflow
    - Customer Tasks
      - Saving Credit/Debit Card Information
      - Selecting a Default Credit/Debit Card
      - Cancelling an Order
    - Merchant Tasks
      - Processing a Cancelled Order
      - Processing a Merchandise Return
    - Fraud Management
    - Reporting
  - Testing
  - Upgrading
  - Troubleshooting
    - Configuring and Testing Email
    - Configuring Order Status Visibility
    - Troubleshooting Assistance
- Shopify
  - Configuring Security Credentials
  - Installing the Cybersource App on Shopify
  - Configuring Shopify
  - Reference Information
- WooCommerce
  - Supported Features
  - Supported Versions
  - Cybersource Prerequisites
    - Required Products
    - Optional Products
  - Release Notes
  - Install the Extension
  - Configure the Extension
    - Minimum Configuration Requirements
    - Message Level Encryption
    - Digital Payment Methods
    - Tokenization
    - Payer Authentication/3-D Secure
    - Fraud Screening
    - Debug Mode
  - Order Management
    - Fraud Screening
    - Capture an Order
    - Refund an Order
    - Void an Order
  - Upgrade the Extension
  - Support and Troubleshooting

Built by Our Partners
- BigCommerce
  - Release Information
  - Requirements and Prerequisites
  - Supported Features
  - Configuring BigCommerce
    - Enabling the Extension
    - Connecting to Cybersource
      - Configuration Settings
  - Upgrade

On This Page

Support and Troubleshooting

If your Visa Acceptance Solutions account is managed by a merchant services provider, refer to your provider's documentation or support resources for account configuration and setup guidance, including key management.

If you need support installing or using this extension, contact the Support Center to raise a case, and provide this information:

Summary of the issue

Steps needed to reproduce the issue

Platform version

Extension version

Platform merchant ID

Configuration screenshots

List of themes and additional extensions installed

Log file and any other data or screenshots related to the issue

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