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Frequently Asked Questions
- How do I get a test account?
- Sign up on the Sandbox page. Test accounts are configured for USD currency.
- What do I need to know if I am migrating from anotherCybersourceWooCommerce plugin?
- Before you install this extension, deactivate the existing plugin. Both plugins use the same underlying SDK, and running both causes conflicts. Note your existing configuration settings, because they are not carried over.This information applies to version 2.0.0 and later of this extension.
- If merchants saved their payment cards on yourWooCommercewebsite, those saved cards remain available to use.
- You can capture authorizations that took place on the other plugin.
- You cannot refund transactions that took place on the other plugin. For these transactions, log in to theVisa Acceptance SolutionsBusiness Centerand refund the transaction there, and then manually update the order inWooCommerce.
- For transactions marked on hold because of fraud screening review, manually cancel or capture the transaction in theVisa Acceptance SolutionsBusiness Center, and then manually update the order inWooCommerce.
- If you need to roll back for any reason, deactivate theVisa Acceptance Solutionsplugin, and then reactivate the otherCybersourceplugin.